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Activating your CARER plan
It is very easy to active your My Dementia Companion CARER plan. You can activate:
Note: You can also add vouchers and discount codes, such as those provided by your aged care provider.
Activating BEFORE trial expiry
Before expiry
To activate your plan before you trial expiry, you can:
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Log in, then click on “More” then “Settings”, then “Manage your plan” in the middle column (picture below), and then the "click here" link
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A new window will open, then you can enter your “Billing & Shipping Address” for tax purposes, and then enter your “Payment Method” (add any Coupons/ Discounts by clicking on the Subscription drop-down)
The default payment method is credit card. If you would prefer another method, please contact us via the "Question?" button or chat icon within the CARER tool, or by clicking here.
Activating ON or AFTER trial expiry
After expiry
If you sign in on or after your trial expiry, you will land on an "Activate your plan" screen. Here you can:
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Pick a plan e.g. Monthly or Yearly, including any coupons/ discounts
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A new window will open, then you can follow the prompts to enter your billing details and payment methods.
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Then close the payment window to return to the CARER tool screen (step 1 above). It should automatically enter you back into the tool's "Current Topics" tab. If not, please refresh this browser.
The default payment method is credit card. If you would prefer another method, please contact us via the "Question?" button or chat icon within the CARER tool, or by clicking here.
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